Privacy Policy

Last updated: December 1, 2024

1. Definitions

For the purpose of this Privacy Policy:

• “NiceBots” (also referred to as “we”, “us”, or “our”) means NiceBots and its operators.
• “Website” refers to nicebots.xyz and all its subdomains.
• “Services” means any products, services, content, features, technologies, or functions offered by NiceBots.
• “LemonSqueezy” refers to Lemon Squeezy, LLC, a third-party payment processor and merchant of record that handles all payment processing for NiceBots.
• “Discord” refers to Discord Inc. and its services. NiceBots is not affiliated with, endorsed by, or associated with Discord Inc. in any way.
• “User” (also referred to as “you” or “your”) means any individual accessing our Website or using our Services.

2. Company Status and Relationships

2.1 Independence from Discord

NiceBots is an independent service provider creating bots and tools for use with Discord’s platform. We are not affiliated with, endorsed by, or officially connected to Discord Inc. in any way. Discord and the Discord logo are registered trademarks of Discord Inc.

2.2 Payment Processing

All payments are processed by LemonSqueezy (Lemon Squeezy, LLC), which acts as our merchant of record. This means:

• LemonSqueezy handles all payment processing and storage of payment information
• When you make a purchase, you’re technically buying from LemonSqueezy as our authorized reseller
• Your payment data is subject to LemonSqueezy’s privacy policy and security measures
• LemonSqueezy maintains records of all transactions as required by law

3. Information We Collect and Store

3.1 Website Visitors

When you visit our Website, we collect:

• Analytics data through our self-hosted Plausible Analytics instance, including:
• Page views and visit duration
• Referral sources
• Outbound link clicks
• Browser type and version
• General geographic location (country level only)
• Device type
• Technical information automatically logged by our servers, including:
• IP addresses
• Server timestamps
• Error logs
• No cookies are used on our website

3.2 Contact Form Submissions

When you contact us through our Website, we store:

• All information you voluntarily provide in the contact form
• Subsequent email communications and their contents
• Timestamp and technical details of the submission

3.3 Business Relationships and Contracts

When you contract with us, we collect and store:

• Personal identification information:
• Full name
• Email address
• Physical address
• Phone number (if provided)
• Business information (where applicable):
• Company name
• Company address
• VAT number
• Business registration details
• Contract documentation:
• Quotes and proposals
• Signed agreements
• Project specifications
• Email communications and other correspondence
• Meeting notes and summaries
• Payment information (processed and stored by LemonSqueezy):
• Payment method details
• Billing address
• Transaction history

4. Data Storage and Processing

4.1 Storage Location

• All data (except payment information) is stored on servers located in Switzerland
• Payment information is stored by LemonSqueezy in accordance with their privacy policy
• We implement industry-standard security measures to protect your data

4.2 Data Sharing

• We do not share your data with any third parties except:
• LemonSqueezy for payment processing
• When required by law or court order
• With your explicit consent

5. Data Retention

5.1 Standard Retention

• Contact form submissions are retained indefinitely for record-keeping purposes
• Business communications and contract documentation are retained indefinitely
• Transaction records are permanently retained for accounting and legal compliance
• Analytics data is retained for 24 months

5.2 Retention for Legal Purposes

We may retain your information even after a deletion request in cases including but not limited to:

• Ongoing or potential legal proceedings
• Statutory retention requirements
• Legitimate business interests
• Fraud prevention
• Security incident investigation

6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to Section 5.2)
• Object to processing of your data
• Request restriction of processing
• Request data portability
• Lodge a complaint with supervisory authorities

7. Contact Us

For any privacy-related concerns or to exercise your rights:

• Email: hello+legal@nicebots.xyz

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website. Significant changes will be communicated directly to active customers.